FREE SHIPPING EU, UK & AUS - Delays due to COVID-19

FAQs

Welcome to our FAQs page! Please have a look if you can find the answer to your question here.

 

1. Shipping & Payments

What is the status of my order?

Once you have placed your order, it takes 1-2 working days for your order to be dispatched from our international warehouse. You will receive a confirmation e-mail that your order has been completed.

Due to a high demand and low capacity as a result of the COVID-19 crisis, please allow shipping times of maximum 30 days. We are trying the best we can to get your order with you as soon as possible.

Can I change my order?

We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We offer free shipping to all European countries, including the United Kingdom. For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once your order has been placed, it usually takes 1-2 business days to process your order for delivery. Unfortunately, shipping takes longer due to the COVID-19 crisis. All orders will be delivered within 30 days. We are trying everything we can to get your order delivered as soon as possible. Thank you for your patience.

What payment methods do you accept?

You can purchase on our website using a debit or credit card.
You can chose these payment methods at checkout.

 

2. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

All returns are at your own cost.  You are free to choose any returns service available in your location.

Please remember to get a proof of postage receipt and hold onto this until your refund has been processed.

Here's some tips on getting your item back to us:

Exchanges are not available, if you require a different size/colour, etc, you will need to place a new order for this.

If any of our products have become faulty or you are unhappy with the quality, we'd like to help you resolve the problem as quickly as possible so please contact one of our friendly Customer Care Teams via the contact button at the bottom of this page.

 

3. Other questions

Do you offer wholesale options?

Yes, we do offer wholesale options. Please contact us with your request through the contact form on our contact page. Please fill in your name, company details, phone number and location.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.